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1. How to order
2. Quality of our products
3. Order Quantity
4. Retail & Wholesale Price
5. Discount Terms
6. Inventory
7. Shipping
8. Payment
9. Dropshipping
10. Risk and Guarantee
11. Reshipping
12. Benefit for regular buyers
13. About Shoes boxes

How to order:
You can place your order on our website, or through email, or via phone.
Here, the purchase guide containes steps of purchase.

Quality of our products:
- Our products are top quality come with original packaging.
- Product photos listed on our site are taken from the real products in our inventory. What you see on our website is what you will get.

Order Quantity:
- Although our major business is wholesale, there is no minimum order quantity required. You can start business with Grandbrandmall from one single item for sample to see how we work and check our products' quality.
- If your order amount reaches the wholesale amount we specified on our website, you can get free shipping and handling.
- The more you order, the better price you can get, please refer to our discount terms.

Retail & Wholesale:
- If you order one item, you need to pay for shipping and handling, which is about 30 USD.
- If your order is over 200 USD, you can get free shipping and handling.
- You will know the final price including shipping and handling after saving your order.

Discount terms, special offers and promotions:
- Order over 400 USD, save 4% off
- Order over 600 USD, save 5% off
- Order over 1000 USD, save 6% off
- Order over 2000 USD, save 7% off
- Order over 3000 USD, save 8% off
- We will do special offers sometimes.
- We will do promotions in holidays.

Inventory:
90% of the items listed on our website are in stock. The new styles released on our website within one month are 100% in stock. If we find any item is sold out and factories don't make it anymore, we will take it off. Some sold-out items can be restocked shortly. We will email you if any item you want is sold out for replacement.

Shipping:
Normally, payment-confirmed orders can be shipped out in 1-2 days. What we provide is door-to-door express shipping. If any item you want is out of stock, we will inform you by email, and we will need you to choose a replacement item for the sold-out item. The shipping tracking numbers will be provided to buyers for tracking the status of their orders after shipping.
- Shipping for orders which weight below 200 kilograms (e.g., below 150 pairs shoes):
a. Ship by express service such as EMS, USPS, HongKong Postal Express, Fedex, DHL, UPS etc.
b. It takes 4 - 7 business days to deliver.
- Bulk orders (e.g., over 500 pair of shoes) can ship by sea or by air.

Payment:
- We accept many types of payment methods such as Remitly, bank wire transfer, and other types of methods specified. please contact us for details.
- We don't accept credit cards or debit cards directly.
- Full advance payment is required before shipping, we don't do COD.
- You should tell us the payment details and serial numbers of the orders you paid for if you send payment.
- We don't offer refunds if the goods were shipped.

Dropshipping:
- We accept dropshipping to all over the world. You can place orders on our website and modify the shipping information to your buyers', and then we will ship directly to your buyers.
- Price of drop shipping is the same as normal orders: if ship one item, pay around 30 USD for shipping; If order over 200 USD, you can get free shipping.

Risk and Guarantee
- Almost all orders can safely deliver without any problem. We always guarantee China customs clearance. We can also guarantee both sides of customs clearance if you pay extra cost. Please contact our service team if you want both sides customs clearance.

Reshipping:
- If China customs seize the goods, we will reship your order without any fee.
- If customs of the target country seize the goods, we need a fee for reshipping and handling.

Benefits for regular buyers:
- Regular buyers can get an extra discount of 2% off for every order.

About Shoes boxes:
- Let us know if you don't want to receive shoe boxes, we can subtract 1.2 USD from the price per pair of shoes.
- We may fold shoe boxes because DHL / FedEx / UPS calculates shipping cost by volume. Let us know if you want the shoes to come in the boxes, we need an extra 8 USD per pair of shoes for extra shipping cost.

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